How to Build Trust in Remote Teams

May 11, 2025

Remote team communication is more complex than it seems.

Your team might be logging into meetings, answering emails, and dropping emojis in Slack — but that doesn’t mean they’re engaged.

That’s the challenge of leading remote teams in today's age:
You’re managing performance and presence — but you’re missing the cues.

Digital body language — tone, timing, engagement patterns — is easy to misread, and even easier to ignore.
That’s where trust erodes.

This week’s Growth Steps is all about building trust in remote teams by asking better questions — the kind that create safety, spark openness, and lead to real clarity.

Lead with Trust: What to Ask Remotely

This week’s guide gives you ready-to-use tools for better remote check-ins:

✅ 10 psychologically safe questions for distributed teams
✅ Common remote leadership phrases — and how to reframe them
✅ A clean visual format you can use in 1:1s or async updates

If you're building culture through virtual leadership communication, this one is for you.

Why This Matters

Most advice around employee engagement in remote teams stops at “Check in more often.”
But more check-ins don’t create trust — better ones do.

Vague questions like:
“Everyone good?”
“Anything I should know?”
don’t spark honesty or initiative.
They spark silence.

Effective remote leadership strategies start with clarity and care.
And that means learning to ask with more precision — not pressure.

The 3 Levels of Leadership Questions

How to go from check-in to real connection

You don't need to ask deeper questions.
You need to ask smarter ones.

Here’s a quick framework I use when preparing for remote 1:1s or async team updates — especially when I sense friction or silence.

🟦 Level 1: Safe

These open the door without pressure.

  • “How are things going?”
  • “Anything I can help with?”
  • “What’s on your plate this week?”

💡Use when: trust is low, time is short, or someone seems off.

🟩 Level 2: Specific

These prompt more clarity and ownership.

  • “What’s felt heavy this week?”
  • “Where do you need more direction?”
  • “What’s one task you’re avoiding right now?”

💡Use when: you need more than surface-level status.

🟧 Level 3: Stretch

These create space for deeper feedback or reflection.

  • “What’s something you wish I had asked by now?”
  • “What do you want to say, but haven’t?”
  • “What’s been hard to talk about on this team?”

💡Use when: trust is strong, and you're ready to lead through discomfort.

Growth Hack of the Week: Digital Body Language by Erica Dhawan

Why it fits:
This book is a must-read for anyone navigating the complexities of digital communication at work. Erica Dhawan breaks down how misinterpretation, tone, and timing can fracture trust in remote settings — and how to fix it.

Use it to:

  • Build psychological safety in remote teams
  • Improve clarity in Slack, Zoom, and email
  • Strengthen connection without adding meetings

Why now:
Leading virtual teams requires more than tools — it requires trust.
This book helps you build it.

“Trust is built in very small moments.”
Brené Brown

You don’t need a script.
You need the intention and skill to ask what matters.

This week, try one new question.
Ask it with presence.
Listen longer than you think you should.

Because trust travels slower than tech —
but it’s what makes remote teams thrive.

Want more articles from Growth Steps?

become a member of the Growth Steps Community!
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Stay ahead with 'Growth Steps' - your go-to newsletter for actionable insights on enhancing your business and personal growth. Join our community of over 90k subscribers receiving weekly updates directly via email and social.

Take the Next Step — Subscribe Today!

BACK TO NEWSLETTER
Thank you for being a valued member of Growth Steps. I’m excited to guide you on this journey. Until next week, keep striving for growth.​
— Jay Mount, Creator of Growth Steps, Founder of Jay Mount Consulting Ltd.
https://www.jaymount.me/